schedule

Your room

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All the rooms are conceived in order to bring you comfort, privacy and silence. They own a care’s area which allows to healthcare to spend more with you while ensuring hygiene and safety.

It exists rooms with 1 or 2 bed(s). The attribution of an invidual room depends of the possibilities of the service and of your health. If you’re in there, you could be led to change of room in order to reply at organizational needs.

You can ask a particular room to make use of complementary benefits :

  • Invidual room all the time of you stay (except particular emergency)
  • Possibility to accomodate an accompanying person
  • Extended visits’ schedule
  • Cost : 50 euros, repayed by the majority of mutual insurance companies

In particular rooms, one of your kinfloks is allowed to take the meals and/or spend the night on your side, during all your stay. You must thereof formulate the request close to the healthcare team. In invidual room, this authorization is submitted at the agreement of the boss of the service. On both case, your accompanying person will have to discharge of the purchase of tickets close to the reception hotesses of the big hall. These tickets include the stay’s fees and the meat of the accompanying person.

The tickets are selled 2,12 euros for the breakfast, 8,26 euros for the meals and 0,72 euros for the snack. Thay have to be withdrawn between 8AM and 5.30 PM from monday to saturday, before 11AM for the lunch et 5.30PM for the dinner.

All the meals are prepared inside the establishment. They are adapted at your health and your taste. The meals are served in room at the following schedule :

  • From 8AM for the breakfast
  • From 12AM for lunch
  • From 6.30 for the dinner

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Multimedia Datas

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Every rooms are equipped with a multimedia terminal allowing you to access to different benefits (TV, phone, Internet, games et access to your medical folder for the doctor who follows during the hospitalization).
They have to be payed beforehand. In case of tempory leaving of your room, ask the suspension of your services close to Relay H. In case of transfer, warn the Relay H soonest in order to continue to benefit of your services. No suspension or asset could be possible after.

 

The television

The formatting operation occur close to Relay H, situated at the entrance of the establishment at the following schedule :
From monday to friday : 8AM – 7PM
The saturday : 9AM – 6PM
Sunday and public holidays : 11AM – 6PM

The tariffs :
4,90 euros per day for 18 TNT programs.

 

The phone

Your entourage can join you without administrative formalities or particular subscription. They juste have to call the 08.26.46.60.46 + the number which appears on your multimedia terminal.

Communication’s cost from a fixed phone : 0,15 euros TTC (All taxes included)

To call toward outside, you need to buy unities at Relay H. These are the communication’s cost :

0,10 euros TTC/min toward a fixed phone
0,30 euros TTC/min toward a mobile phone
0,45 euros TTC/ min toward the international

Modalities of refund : You can be repayed cash of credits that you don’t use by the Relay H. You have 10 days after your leaving to demand your refund.

 

Internet

The access to internet is free with the TV subscription.

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Your entrance

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The hotesses of reception and guidance, located in the big hall, are present from monday to friday between 7AM and 8PM, the saturday between 8AM and 6PM and the sunday between 1PM to 8PM.They are available to provide you any information necessary and guide you in the establishment.

For any consultation, hospitalization or leaving, it’s required to fill some administrative formalities in order to ensure the financial support.

To do these formalities, a centralized welcoming space is available in the reception’s hall.

Compound of 8 bounds, it aims to facilitate your guidance and to reduce your waiting time. An informatic device of managing of queue, through an interactive bound (in French), allows the regulation and the prioritization of the affluence. The bound purpose 4 items : Pediatric emergency (Urgence pédiatrique), Entrance/Consultation (admission/consultation), entrance/hospitalization (admission/hospitalisation) and leaving/encasement/complaint. A ticket will be delivered for you and you could wait, in a dedicated space, before to be called by an agent of reception and of billing.

Otherwise, the proximity of this space with the first floor will enable patients which go to pediatric emergencies to care about administratives approaches after that their child was supported.

This centralized reception, located in the big hall, welcomes you from 7.30AM to 5.30PM.

 

You are admitted after a consultation or an appointment :

You have to contact an hotess of your hospitalization’s floor. We want you to present :

  • Your doctor’s letter
  • An ID
  • A proof of address
  • An european card or a print E111 delivered by your country’s PIF (Primary Incidence Fund – CPAM in French)

 

You are admitted through the emergencies :

After an emergency, there aren’t formalities. However, you or one of your kinfolks have to present the required documents at the reception point in the best time in order to regularize your administrative folder.

 

Following your situation, you must also provide :

For injured workers : paper of job accident delivered by your employer
For veterans or war’s victims : Free care booklet
For the maternity : maternity booklet, blood group card, family record book, anticipating recognition during the childbirth, statement of the choice of the child’s first name
UHC (Universal Health Coverage – CMU in French) : UHC Attestation
MAS (Medical Assistance from the State – AME in French) : MAS Attestation

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